Lending Applications Systems Administrator

Sound is looking for...

A Lending Applications Systems Administrator to join our team! As the Lending Applications Systems Administrator you will be responsible for the planning and executing upgrades, maintenance, and troubleshooting of critical applications and systems in use by the Consumer, Mortgage, and Business Lending departments. In this role you will contribute towards the system's design by fully understanding the business requirements and translating those requirements into actionable system features for successful system development by centralized IT Solutions. As the Lending Applications Systems Administrator you will be responsible for testing and direct ongoing administration of assigned enterprise solution software and acting as a resource for system changes or upgrades. In this role you will interface with branches and departments of the Credit Union, vendors, and consultants to solve problems.

At Sound you will experience...

• Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of "people helping people".
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.

As a Lending Applications Systems Administrator you will...

• Provide user support for daily business procedures, troubleshoot complex or escalated issues promptly, and escalate items to additional tech support and/or vendor support as needed.
• Liaise with multiple departments and outside vendors to understand business processes and functions.
• Provide Tier 3 support for assigned systems. Work with vendors to resolve complex issues.
• Administer, maintain, monitor, and repair assigned applications and parent systems. Includes diagnosing and assisting in resolving configuration and hosting of those applications on-premises or in the cloud as part of maintenance and troubleshooting.
• Plan and coordinate testing changes across multiple environments (TEST, STAGE, PROD), upgrades, and new services, ensuring systems will operate correctly in current and future environments.
• Research and recommend innovative and automated approaches for system administration tasks.
• Monitor equipment to detect errors that signal malfunction in communications software or hardware.
• Collaborate with project managers, business management, other business partners, and subject matter experts to receive enhancement requests and maintain accurate documentation.
• Use technical expertise to collaborate with IT and other SCU interfacing system administrators to provide a consistent member experience across all channels. Desired expertise in Windows Server operating systems, Office 365, imaging and document storage solutions, and proficiency in data retrieval, networking, system security/SSO, and incident resolution a plus.
• Develop and maintain procedural documentation, test plans and test scripts. Document escalated resolution steps for Tier 1/2 technicians to follow for future troubleshooting.

Our ideal candidate will bring to the team...

• Three or more years of experience in enterprise-scale applications and system hardware, upgrades, installations, maintenance, and troubleshooting.
• Demonstrated experience in related systems administration in a bank or credit union, analyzing technological alternatives, presenting solutions, and exposure to mid to large-size enterprise environments, preferred.
• High School Diploma or equivalent experience in technical support role or lending support role required.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive...

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Three weeks Paid Time Off (PTO) accrued annually
  • 5 employer paid work/life balance days
  • 10 paid federal holidays every year
  • Employee assistance program for wellness counseling
  • Gym/lifestyle reimbursement
  • Free and/or discounted banking services with Sound
  • Employee Charitable Matching & Volunteer Program
  • Employee bonus program
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum: $ 75,200
Midpoint: $94,000
Maximum: $112,800

Your hours:

A hybrid schedule Monday - Friday: 8 am - 5 pm with occasional availability on evenings and weekends for systems updates and projects.

In your role you will have the ability to combine in-person and remote work.

This position can be based in our Tacoma or Lynnwood Corporate Offices.

About Sound Credit Union...

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We'd love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: .

The future is in our hands...

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!