Property and Auto Claims Representative

Do you thrive in a work environment where you can deliver exceptional customer service? If you can diagnose and solve complex insurance situations and find solutions to address out of the ordinary challenges, then we want to hear from you!

• Start Date: June 3, 2024
• Hours: Claims call center 7/24/365 environment.
  • Standard (8X5) or non-standard (10X4) 1st or 2nd shift schedules which all include a weekend day (Saturday or Sunday).

Responsibilities

Key Responsibilities:

• Owns the customer experience by establishing trust and building relationships to provide first line customer service contact for claims reporting activity related to personal lines. Utilizes claims call center best practices in all activities, including customer complaint handling and escalation.
• Verifies coverage under various policies or policy provisions based on variances of state, jurisdiction and regulatory requirement.
• Makes direct assignments to inside or field claims specialists for prompt resolution of claims.
• Thoroughly and efficiently handles inquiries from policyholders, claimants and others. Responds effectively and appropriately to sensitive events and/or situations as needed.
• Establishes and maintains a follow-up system for completion of claim reports. Proactively contacts policyholders/claimants for additional information to expedite proper handling of claims.

Skills

• Claims
• Claims Processing
• Call Center Support
• Active Listening
• Interpersonal Sensitivity
• Insurance
• Adapting to Change
• Insurance Claim Processing
• Basic Computer Skills
• Typing Skills
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.