Sales Associate (Wireless)

Job DescriptionCompany Description

Sales Associate work as part of a Retail Team of Experts. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.\r\n\r\nWhat you'll do in your role.\r\n\r\nBuilds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:\r\n• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.\r\n• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.\r\n• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.\r\n• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.\r\n• Approaching service and sales needs with patience, honesty and empathy.\r\n\r\nMakes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.\r\n\r\nThe experience you'll bring.\r\n\r\n• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.\r\n• Desire to be a part of the game-changing store team.\r\n• Competitive drive and confidence to succeed in a fast-paced sales environment.\r\n• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.\r\n• Effective at balancing customer experience and performance goals.\r\n• 6 months of customer service and/or sales experience, Retail environment preferred