Lead, Customer Program Management - Automotive
Estimated Pay | $48 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Oak Brook, Illinois |
Compare Pay
Estimated Pay$27.51
$48.02
$75.67
About this job
This role is within Chamberlain Group's Business Unit Operations function. A successful incumbent is expected to (i) Manage less complex secondary customer programs end-to-end, serving as first line automotive customer interface for quality, launch and delivery activities and (ii) Support technical sales and business quoting activities; translate quote requirements to internal teams such as engineering, finance, manufacturing etc.; provide timely responses to all customer-driver inquiries.
Manage secondary customer programs end-to-end, serving as first line automotive customer interface for quality, launch and delivery activities
Support technical sales and business quoting activities; translate quote requirements to internal teams such as engineering, finance, manufacturing etc. Provide timely responses to all customer-driver inquiries
Develop customer launch plans including: release schedules, program milestones and deliverables, acceptance criteria, risk assessments and engineering scope changes
Drive cost reductions and efficiencies; ensure timely delivery of products and services to customers as committed
Identify and resolve operational and services related issues to ensure customer satisfaction; lead interface to senior management and customers on project status, schedules and key issues on regular basis
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group's reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Qualifications:
Bachelor's Degree in Electrical Engineering
5-8 years in automotive industry; 3+ years in program management; experience with RF technologies
and automotive product launches
Ability to work in agile and matrix environment
Able to travel 25% of the time - domestically or internationally
Preferred Qualifications:
MBA or advanced degree in electrical engineering
Experience in automotive telematics industry, IoT and mobile technologies; experience in formulating business models; consumer / commercial connectivity experience (end user orientation); access controls, home automation, and connected vehicle services
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence .
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.