Service Manager

At Linder Turf & Tractor, we are committed to providing our customers with the highest quality products, most innovative solutions, and services delivered with integrity and professionalism. We are currently looking for a Service Manager to join our team in Leesburg, GA

Job Description:

Responsible for the efficient, profitable, and safe operation of the service department.

Responsibilities

• Oversee all services and workspaces in shop
• Process work orders in a timely manner daily
• Submit warranty claims daily
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns
• Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters
• Manage and update invoices
• Process new orders and track inventory
• Communicate and maintain good relations with manufacturing representatives
• Keep a safe and clean workspace at all times
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
• Monitor workflow & time
• Other tasks as requested by management

Education/Experience/Skill:

• A dynamic Service Manager with a proven track record in customer service
• Proficient in use of computers
• Excellent oral and written communication skills
• Spanish is a plus
• Works well under pressure and manages stressful situations with ease
• Organized, efficient, and results-driven
• Strong customer service and salesmanship skills
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions
• Strong industry knowledge
• Strong creative thinking and problem-solving skills
• High School Diploma or GED