Center Manager

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Under the supervision of the Center Owner, the Center Manager is responsible for overseeing all day-to-day store operations and assisting customers with services and products. Also responsible for training, scheduling, and supervising Center staff. Must use independent decision-making skills to resolve customer complaints and recommend product and process improvements. Other duties as assigned.

WHAT YOU BRING TO THE TABLE:

• Two years of supervisory experience preferred
• Trains, schedules, and supervises all center staff
• Evaluates staff performance and gives feedback and correction, as warranted
• Screens and recommends potential new staff members to the franchise owner
• Monitors expenses and daily receipts perform bookkeeping duties and make bank deposits
• Performs administrative duties, including inventory and supply control, pricing, and stocking
• Continually reviews processes and procedures to ensure the efficient center operation
• Evaluates and recommend new products and services to the franchise owner
• Consistently demonstrates superior service and time management skills to staff
• May be responsible for hiring decisions and conducting performance evaluations
• Previous customer service or sales experience in a retail environment required
• Exceptional customer service skills
• Ability to translate customer requirements into final products and services
• Ability to handle customer complaints and problems in an independent and professional manner
• Notary Public certification required* if all requirements are able to be met
• Exceptional verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Multitasking must have the ability to simultaneously process multiple tasks
• Associates degree in a business field; bachelors degree preferred. May substitute experience for education.
• Knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Valid drivers license required

WHAT WE EXPECT OF YOU:
Managerial Duties

• Trains, schedules, and supervises all personnel
• Resolves customer problems and complaints in a timely manner
• Monitors and ensures compliance with established center systems
• Reviews center policies and procedures and recommend improvements
• Meets regularly with franchise owner to discuss company status, policy, and personnel decisions
• Helps market center to potential customers, following franchisees guidelines
• Helps develop and grow relationships with existing business accounts
• Enrolls in national programs and campaigns and ensures the execution of these programs at the center level
• Manages community outreach partnerships through interaction with community organizations
• May be responsible for hiring staff and contract labor
• May be responsible for conducting performance reviews/evaluations
• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with sales transactions and any issues or complaints arising from purchases or interactions with other Center staff members
• Assists customers with their product and service need in person, by phone, or by email.
• Ensures the center is consistent with established standards, including quality customer service
• Processes customer sales through the point-of-sale system
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and store staff
• Manages the point of sale and accounting systems

PHYSICAL AND SAFETY REQUIREMENTS

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must demonstrate knowledge of emergency policies and procedures
• May be required to operate a motor vehicle