Hotel Front Desk Clerk

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$11 hourly

Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary

Qualifications:

• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations

About Company

A family-owned franchise that provides a fun, fair, and safe work environment.

Looking for Great Smiling Faces!

We are the place you want to work -- great pay with great benefits!