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in Rock Hill, SC
Front Desk Retail Sales Manager
Estimated Pay | $62 per hour |
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Hours | Full-time, Part-time |
Location | Rock Hill, South Carolina |
Compare Pay
Estimated Pay We estimate that this job pays $62.22 per hour based on our data.
$29.65
$62.22
$110.63
About this job
Job Description
Job Description
Operations ManagerManagement/Leadership Duties:
- Manage Operations team to ensure policies and procedures are followed at all times
- Manage and oversee front desk sales and dollar per check-in
- Order and keep accurate inventory of products
- Hires, trains and supervises operations team members for the front desk
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
- Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-thrus
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym.
- Excellent communication, organization and customer service skills
- Understanding of basic cash procedures
- Basic computer skills
- Ability to handle challenging customer issues with patience, tact and professionalism
- Excellent training skills
- Excellent leadership and management skills
- Current CPR Certification