Warranty Parts and Service Admin. Assistant

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive.  If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you.

Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions.  This is The Fulenwider Way, how we conduct our business.

We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them.  On the other hand, you would make an ideal candidate to join our team if you are willing to commit to the following:

BE EXPERT in your field

• We master our craft and constantly improve
• We train hard—factory training/certification is required
• We fix the system, not the symptom

BE NICE

• We go BIG—Begin in Gratitude
• We follow the 20-foot rule
• We say please, thank you, and you’re welcome
• We lead and never point directions
• We give living room treatment—especially to our teammates and their families
• We communicate—call/email/text people back

DO the RIGHT thing without respect to profit

• We give customers and others the benefit of the doubt—we put ourselves in their shoes and feel their inconvenience 
• We don’t let profit or loss determine how we care for a customer
• We don’t let outsiders (like manufacturers and banks) determine how we treat OUR customers
• We fix problems quickly, because that makes the happiest customers

Employment Ad

Duties

Daily Deposits for dealerships

Balancing Register daily 

Posting Parts & Service Daily Outside Vendor Invoices for dealerships

Working Past Due, CC and Warranty Schedules & posting corrections 

Issue Monthly Statements for Parts & Service Customers 

Scanning Parts and Service Daily invoices into CDK

Will assist Service & Parts Managers with various administrative issues 

Duties will be for all stores unless indicated in personal interview

Requirements

Excellent communication and organizational skills
Proficiency with basic computer programs (Excel & Accounting a plus) 
2+ years of experience working in a dealership, preferably with service or warranties

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.