Surgery Coordinator

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Northwest Florida ENT

Full Job Description:
The Surgical Coordinator must schedule office-based and hospital procedures consistent with the patients diagnosis and procedure request. Requires excellent customer service skills with patients, employees, and the public. They must have great knowledge of navigating insurance authorizations.

The Surgical Coordinator must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.

Individual must be organized, and able to manage a demanding workload for 3 surgeons, with accuracy.

DUTIES AND RESPONSIBILITIES:

• Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling guidelines.
• Schedules office and hospital based medical procedures, ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate facility staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patients insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed and obtains financials from patient.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Schedules and ensures proper follow-up appointments are made at the time procedure is scheduled.
• Assists other members of the department as needed.
• Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Demonstrate consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude are essential.
• Individual must be organized, and able to manage a demanding workload with accuracy.

BENEFITS:
After successful completion of a 90-day probationary period, full-time employees will be eligible for the following benefits:
Paid Time Off & Paid Holidays
Medical, Dental & Vision
401k

Starting pay based on experience!

Education and Experience:
High School Diploma or equivalent
Minimum of one year of experience in a similar role preferred
COA or COT certification is preferred