12-volt A/V Technician Manager

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We’re looking for a 12-volt A/V Technician Manager to join our team based in either our Charlottesville or Harrisonburg location. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! We’ve also been recently named as one of the 2024 Best Places to Work by Virginia Business Magazine and Best Companies Group.

Position Overview:

As a 12-volt A/V Technician Manager, you will play a key role in overseeing the installation operations of our 12-volt products in customer vehicles. This position requires a combination of technical expertise, leadership skills, and exceptional customer service. The ideal candidate will have a deep understanding of 12-volt systems, excellent project management abilities, and a passion for delivering top-notch service.

Responsibilities:

• Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
• Manage and lead a team of skilled installation technicians. Provide training, guidance, and support to ensure the team's success.
• Implement and maintain quality control measures to ensure installations meet company standards and customer expectations.
• Interact with customers to understand their needs, provide product recommendations, and address any concerns related to installations.
• Work closely with the inventory team to ensure the availability of necessary installation materials and products.
• Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction. Implement best practices to drive operational excellence.

Qualifications:

• Proven experience in managing installation teams, preferably in the automotive or 12-volt industry.
• In-depth knowledge of 12-volt systems and automotive electronics.
• Advance fiberglass/woodworking fabrication is a plus.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Organized with a keen eye for detail.
• Problem-solving and decision-making skills.
• Ability to work in a fast-paced environment.
• A valid driver’s license with acceptable driving record.

We offer a competitive compensation package starting at 55k per year along with health and dental insurance options, a comprehensive wellness program, tuition reimbursement, and discounts on the fun stuff we sell. Relocation assistance may be available for the right candidate.