Recovery and Collection Agent

Do you want to work for a company that values your time and your professional development?

Are you fluent in Spanish and English?

If you answered “Yes” to any of these, we need to talk to you!

At Smith Debnam, our philosophy is simple – to provide the best possible value to our clients. We firmly believe that the key to delivering such value is equally simple – the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, is, therefore, our most important asset. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person’s contributions.

We translate this philosophy by forming strong, positive, and effective working relationships, both within the firm and in our community. Smith Debnam ranks as one of the largest law firms in North Carolina, recognized in the legal and business community as a leader in our practice areas. We complement this long-standing reputation with partner leadership that embraces a collegial practice environment, fostering communication and cooperation on both a professional and personal level.

What are we looking for:

• A self-starter who will jump in and take the ball running
• A good and efficient communicator
• Someone who is willing to take the extra steps
• Someone who is driven by goals
• A team player
• Someone who is fluent in Spanish and English

What you’ll be doing:

As a Recovery Agent, you will be collecting assets for our clients, negotiating on their behalf, helping resolve legal issues, various loan product delinquencies, and work closely with other firms to solve financial problems. You will also work closely with a great group of people helping our clients and earning a base + lucrative bonus structure!

Essential Duties and Responsibilities:

• Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans.
• Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt.
• Negotiate and accurately document payment plans while guiding consumers through the payment process via our payment portal site or IVR.
• The ability to understand legal collections process, deadlines, and state laws.
• Is ready to work in a professional, goal driven, bonus structured environment.
• Answer and process inbound calls, place outbound calls to consumers while managing daily work logs.
• Accurately update electronic case files using various legal software tools.
• Utilize various tools for skip tracing and locating consumers.
• Successful completion of various client regulatory compliance certifications.

Knowledge, Skills, and Abilities:

• High degree of professionalism, excellent customer service, organizational and problem-solving skills.
• Ability to work in a detailed, legal, manual, professional, customer-driven environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong decision-making, problem-solving.
• Ability to work under pressure with specific deadlines and attention to detail.
• Bi-Lingual in both Spanish and English a big plus.

Perks and Benefits:

• Medical, Dental & Vision insurance
• Disability & life insurance options
• 401(k) retirement plan with employer match
• Flexible Schedule
• Paid parental leave
• Competitive PTO policy with 11 paid holidays