Team Coordinator

Job Overview:
The primary job of the Team Coordinator is to run the day-to-day Mitigation. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.

Essential Job Functions:

• Respond to and dispatch teams to all mitigation calls.
• Inputting jobs into PSA on occasion.
• Monitor Job Management Report related to mitigation and/or repair jobs daily.
• Track KPI dates and follows up with Project Manager concerning alerts.
• Participate in first level of customer complaint issues.
• Other duties as assigned.
• Management and accuracy of PSA.
• A/R collection management and documentation.
• Customer Service and liaison.
• All admin and accounting for the team as well as needed assistance to the EST and PM .
• Creating Cheerleader Customers
• Job is entered into PSA and PM is notified.
• PM contacts the customer:
• Schedules appointment
• Confirms data in PSA
• TC creates Repair Binder Mitigation
• Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
• On call schedule. Prepare monthly on call schedule for water technicians.
• Participation in production meeting with Project Managers.
• Enter Billing in Xactimate
• Update all Program KPI and required updates

Repairs

• Send repairs to coordinator to schedule a repair estimator.

Skills/Qualifications:

• Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
• Excellent English written and verbal skills
• Attention to detail
• Takes Initiative
• Customer focused
• Team player
• People skills
• Solves Problems

Miscellaneous Information:

• Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Administration, Accounting Finance is a plus: 3 years