Customer Success Associate

We are a dynamic generative AI start-up, which has swiftly grown from a 2-person founding team to a thriving workforce of over 100 in just 4 years, including a strategic expansion into the US market.

We specialise in simplifying the complex landscape of government grants and funding opportunities, with a proven track record of streamlining the process for time-strapped technology enterprises across various industries.

Having raised over $150m to date, our unique approach enables businesses to secure substantial government funding (up to seven figures) in significantly less time, surpassing industry norms by an impressive eightfold.

As a Customer Success Specialist, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations exceeded. You will play a critical role in driving customer satisfaction, retention, and advocacy. This position requires a combination of relationship-building skills, technical expertise, and proactive problem-solving abilities.

Your responsibilities will include:

• Nurturing client relationships through effective communication via calls and emails.
• Providing support and guidance to customers regarding their business plans and inquiries.
• Demonstrating agility and quick thinking to address diverse customer needs and concerns.
• Resolving customer issues efficiently and effectively, with a focus on proactive problem-solving.
• Collaborating on projects to enhance the overall customer experience and operational processes, including the integration of AI technologies.
  

Your application will be evaluated based on your proficiency in the following key skills and competencies:

• Relationship-Building Skills
• Technical Expertise (specifically with Zendesk or similar platforms)
• Proactive Problem-Solving Abilities

Requirements:

• Experience in customer success or a related field.
• Familiarity with Zendesk or similar customer support platforms.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for delivering exceptional customer service.
• Comfort with remote work and proficiency in virtual communication tools.
• Interest in working in a fast-paced, remote-first environment focused on accountability and continuous improvement.

The successful candidate will be US-based and must be based and have the right to work in the US. We cannot offer the role to anyone living outside the US or anyone who requires sponsorship to work in the US.

💸 Competitive Compensation: Competitive salary which will be disclosed before any interviews.

🌞 Generous Leave Allowance: 33 days annual leave (including state holidays).

🩺 Health and Wellbeing: Private medical insurance for your well-being.

💻 Work from Home Support: $1,500 setup budget for a comfortable and efficient workspace.

🎉 Social Connectivity: Quarterly socials for camaraderie and shared experiences. We run a company-wide social. Last year we all went to Barcelona 😎

🛍️Employee Perks Platform: Exclusive discounts on a variety of products and services.

🤱Enhanced Parental Leave: Support during significant life moments.

Our current time to hire for these roles is 3 weeks, but we’re flexible and will do our best to accommodate times that will work for you. As you progress through the stages, our Talent Acquisition Manager will share feedback and information on what to expect/prepare for. We aim to provide feedback and/or updates within 72 hours of each stage in our process. 

Grantify is an equal-opportunity employer with teammates all around the world. We’re committed to building a company that embraces and celebrates diversity in all its forms and is truly welcoming and inclusive to all. We’re always looking for people from diverse backgrounds with unique perspectives and skills to join our team and encourage anyone interested to apply.

We do not discriminate on the basis of race, religion or belief, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital or civil partner status, pregnancy, veteran status, or disability status.