Banquet Captain

About Us:

Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up. This flagship hotel features a modern design, 188 spacious suites, amazing views of the Blue Ridge Mountains, over 7,500 square feet of meeting and event space and a 2,500 square foot rooftop restaurant and bar and is within walking distance of shops, restaurants, and entertainment venues. The hotel is located at 192 Haywood Street, Asheville, NC 28801.

The Role:

As a Banquet Captain, you will lead our Banquets team in providing an exceptional experience for our clients and guests, ensuring they are eager to return and confident in recommending our services to others.

What You'll Do:

• Set up banquet rooms according to event specifications, including arranging tables, chairs, linens, and decorations.
• Greet guests upon arrival and assist with seating arrangements as needed.
• Serve food and beverages to guests in a timely and courteous manner, following established service standards, including strict adherence to state alcohol regulations.
• Clear tables and remove used dishes, utensils, and glassware throughout the event.
• Monitor guest satisfaction and respond promptly to any requests or concerns.
• Coordinate with kitchen and bar staff to ensure timely delivery of food and beverages.
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.
• Assist with event cleanup and breakdown tasks, including clearing tables, removing linens, and resetting the room for the next event.
• Adhere to all safety and sanitation guidelines, including proper handling of food and beverages.
• Maintain cleanliness and organization of banquet areas and equipment.

Your Skills and Style:

• You are capable of lifting and carrying up to 50 pounds, standing for extended periods, climbing step stools, and working under various environmental conditions, including heat and sun exposure.
• You have strong leadership experience, especially in the world of banquets.
• You have a flair for hospitality, even amid a bustling event.
• You have the adaptability to navigate various tasks before, during, and after events, ensuring everything runs smoothly.
• You are guest-focused with a genuine desire to contribute to the success of events and create memorable experiences.
• Your team spirit allows you to thrive in a collaborative environment where teamwork is key.
• Pressure is just another part of the job – you stay cool under all circumstances.
• Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
• A high school diploma or equivalent is your foundation, and previous experience in banquets is a plus.

The Perks – What’s in it for You:

• Competitive compensation that acknowledges your skills.
• Comprehensive medical and dental benefits for full-time team members, available on the first day of employment.
• Paid time off (PTO) and holiday pay to support work-life balance.
• Shine bright with our Team Member Recognition Program.
• Get involved through various company sponsored community service projects.
• Incentive and bonus plans based on hotel and individual performance.
• Opportunities for career growth and development
• Access to special discounts on stays and dining to share with friends and family

Get to Know Us More:

The Embassy Suites by Hilton Asheville Downtown is owned and managed by Parks Hospitality Group. We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com.

Ready to Make Every Event Memorable?

If you're ready to be part of a team dedicated to delivering exceptional service and creating unforgettable experiences, apply now to join us as a Banquet Captain at Embassy Suites by Hilton Asheville Downtown. Click “Apply” to submit your application and take the next step towards an exciting career in hospitality!