Offline Customer Support I

At a Glance

Full-time in office position, entry-level customer support roles interacting with existing customers to schedule work orders, research disputes, and solve customer account issues.

Profile: Dependable and flexible representatives will use strong attention to detail and communication skills to research information, process requests, and make sure every customer issue is successfully resolved in a timely manner.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?
If you have a passion for supporting customers, our training program will put you ahead of the curve on Spectrum's technology and processes. Your attention to detail and enthusiasm for assisting others will help existing customers get the most out of their Spectrum services. You will utilize your range of knowledge to research tickets and resolve issues while maintaining open lines of positive communication with customers. If you are ready to grow your skills, this is a role with a lot of potential.

It's all about learning and growing.
This may be a new road for you, but the journey is all mapped out. There's a lot to learn, and our comprehensive, fully paid training program including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training can make you an authority on Spectrum services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Coordinators themselves, so they know what kind of support will help you grow into a successful associate. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear.
In addition to the core benefits, industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off, we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What is the Offline Customer Support role?
It's about building relationships and turning the knowledge you gain in training into customer wins. Spectrum Offline Customer Support Representatives make a real difference for our customers and the company. In this role, you will use a variety of tools and resources to review customer tickets and ensure all data is accurate. This includes contacting customers to schedule work orders, resolving issues with equipment disputes, and answering questions regarding account changes. We'll help you develop the skills to get comfortable in your role. Understanding the process and your customer's sense of urgency will help you navigate your way to a satisfying customer experience.

What's required to get started?
The minimum qualifications for the Offline Customer Support Representative are:

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred qualifications
One year of customer-facing experience

• Cable or related telecommunications/broadband industry experience

Are you ready to join our team?
Now that you know a little more , why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

CSU140 2024-31277 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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