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Customer Service Representative
•9 days ago
| Estimated Pay | $22 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Turners Falls, Massachusetts |
Compare Pay
Estimated Pay We estimate that this job pays $22.09 per hour based on our data.
$15.75
$22.09
$33.69
About this job
Job Description
Job Description
Seeking Customer Service Representatives!
Robert Half has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Non-Profit industry. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This could be the long-term contract / contract to permanent Customer Service Representative position you're looking for, if you can work in Turners Falls, Massachusetts!
Major responsibilities
- Offer friendly, accurate customer service in a timely fashion
- Manage the fielding and sending of important written business correspondence
- Handle incoming telephone calls
- Be a part of business development by by actively cross-selling and referring customers- achievement oriented, positive attitude and an approach to work rooted in professionalism
- Strong communication skills and able to receive criticism well
- Fast Paced Call Center experience highly desired
- Proven knowledge of High Volume Call Center
- Comprehensive knowledge of call centers
- Call Center Metrics experience
- General familiarity with Microsoft Office
- Foundational knowledge in Call Center Operations
- Call Center Customer Service experience
- Well-founded grasp of Inbound Call Center
- Excellent problem-solving skills
- Customer service and office administrative skills
- Ability to interact effectively with internal and external partners and clients/customers
- Demonstrated experience performing extensive research to resolve complex customer inquiries
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- 1+ years of past relevant experience
- Basic knowledge in computer software programs and office equipment
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Non-Profit industry. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This could be the long-term contract / contract to permanent Customer Service Representative position you're looking for, if you can work in Turners Falls, Massachusetts!
Major responsibilities
- Offer friendly, accurate customer service in a timely fashion
- Manage the fielding and sending of important written business correspondence
- Handle incoming telephone calls
- Be a part of business development by by actively cross-selling and referring customers- achievement oriented, positive attitude and an approach to work rooted in professionalism
- Strong communication skills and able to receive criticism well
- Fast Paced Call Center experience highly desired
- Proven knowledge of High Volume Call Center
- Comprehensive knowledge of call centers
- Call Center Metrics experience
- General familiarity with Microsoft Office
- Foundational knowledge in Call Center Operations
- Call Center Customer Service experience
- Well-founded grasp of Inbound Call Center
- Excellent problem-solving skills
- Customer service and office administrative skills
- Ability to interact effectively with internal and external partners and clients/customers
- Demonstrated experience performing extensive research to resolve complex customer inquiries
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- 1+ years of past relevant experience
- Basic knowledge in computer software programs and office equipment
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
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