Customer Care Representative - Work From Home - Full-time

Please note: Candidates Must live in an approved county (Brevard, Broward- FL, Sumter, Jefferson, Rockdale, Fulton, Douglas- GA, Miami- OH, Tarrant, Dallas, Harris- TX)

Our client wants to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us.

Transform healthcare and contribute to our client’s industry-leading organization as a Patient Care Advocate.

Patient Care Advocates are dedicated team members who excel at customer service, helping elevate our clients patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Here’s a little more on how you’ll make a difference:

• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.
• Help keep track of patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

What You Should Have:

• High School Diploma / GED required
• College degree or Junior College degree with a healthcare focus preferred
• 1 year of relevant customer care experience
• Intermediate to Advanced PC knowledge
• Ability to navigate multiple screens and systems
• Excellent communication skills (verbal and written)
• Flexibility to work specified shift and extended hours as necessary.

What will set you apart:

• College or Junior College education with a healthcare focus
• Medical Terminology training
• Pharmacy or Benefits training