General Manager (GM)

GENERAL FUNCTION: (Must be Bilingual)
Reporting to the District Vice President based in the South East, The General Manager (GM) will be responsible for the overall branch staff, P&L, security and customers, present and future growth. The GM must review staff for proper scheduling and routing of all routes, to include the weekend routes, continuing to maintain the appropriate route manifest while establishing and maintaining route productivity standards. The GM is responsible for developing, implementing, and administering policies and procedures, with overall supervision of operational activities as directed by the District Vice President.

SPECIFIC RESPONSIBILITIES:
The General Manager will be responsible for:

• P & L controlling of facility labor, revenue and profit margin.
• Oversight and coordination of staffing, interviewing, testing, selecting, and training of operations personnel.
• Training, development, and performance evaluation of operations supervisors.
• Oversight and coordination of operations through respective managers/supervisors.
• Oversight and coordination of maintenance of vehicles, forklifts, and other equipment. See that preventive maintenance and repairs are performed in a timely manner.
• Controlling the costs of operations
• Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.
• Investigating accidents and processing required paperwork.
• Developing and maintaining customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints.
• Coordinating with sales, other departments, corporate staff, other carriers, and vendors.
• Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of route, terminal, and vault operations.
• Short and long-range operational planning to meet branch goals.

KEY RELATIONSHIPS:

Supervisors – The GM will consult with and accept advice/direction from the District Vice President on a daily basis.

Subordinates – The GM is responsible for the training, counseling, disciplining, conduct, and evaluation of supervisors and hourly employees under his/her direction on a daily basis.

Customers – The GM will communicate with customers on a regular basis.

Sales/Administration – The GM will communicate with sales and administration regarding updates of service, customers, and payroll issues.

QUALIFICATIONS:

• Operation Management experience a Must
• Armored car or transportation experience a Plus
• College Education or Military experience is a Plus

Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.