Telecommunications Analyst 2

Overview: 

Edgewater Federal Solutions is seeking a Telecommunications Analyst 2 to support the IT program at a major national laboratory.

The EasyIT Group  seeks an experienced Telecommunications Analyst to provide in-person mobile device at our EasyIT Storefronts. The iOS Device team deploys and supports both iPhones and iPads to both onsite and remote employees. We are looking for an experienced telecommunication analyst with retail experience and excellent customer service skills to work in a fast paced and energetic environment. 

Responsibilities: 

• Provide mobile support to users with technical issues involving accounts, cellular devices, or network services, including timely resolution of problems or escalation to appropriate technical personnel on behalf of the customer.
• Develop documents, implementing standard operating procedures, and customer service guidelines related to mobile devices while supporting and maintaining effective customer relationships.

Qualifications:

• High School Diploma and four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
• Outstanding communication skills
  • Ability to collaborate with customers, stakeholders, and suppliers to define expectations and mutual responsibilities.
  • Ability to explain complex technical concepts and options to a non-technical audience and present them with solutions for service delivery.
  • Excellent interpersonal, oral, and written communication skills and customer service.
  • Desire and commitment to do all the above with a customer-service mindset.
  • Demonstrates an intermediate working knowledge in Excel and Word
• Proficiency with telecommunications mobility devices
  • Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
  • Strong working knowledge of cellular telephone applications, security, and data use controls.
  • Intermediate knowledge of hardware and software integration and testing.