Communication Officer/911 Dispatcher

Salary: $42,396 - $61,142 per yer.

We exist to provide Town of Orange Park residents with an elite level of professional services.

The mission begins with the Town’s motto, “Closer to What Matters,” and what matters is our people.

We are a team of individuals from diverse backgrounds who share the common goal of being the premier government agency in Northeast Florida. We believe that safe neighborhoods, beautiful green spaces, well-kept facilities, clean water, and friendly neighborhood events bringing the community together are just some of the ways Orange Park team members benefit our residents. If you are ready to see the meaningful difference you make in the daily lives of others, you have come to the right place.

          Applicants and candidates can see the Town’s commitment to our team members through competitive wages, comprehensive benefits plans, supplemental plans, Employee Assistance Program, deferred compensation options, and evolving employee engagement, development, and advocacy strategies.

          The most common traits of successful team members include reliability, dedication to service, and collaborative mentality. We embrace candidates who share in our core values of integrity, accountability, transparency, ethics, and economic stewardship. Come join a team that will definitely bring you “closer to what matters.”

Job Summary:
Under general supervision, to perform skilled work in receiving incoming calls to the Police
Department’s Communications Center, including request for police and fire services or information, and
dispatch necessary units and equipment for emergency service through the use of telephone, radio, and
other communications equipment; and perform related duties as required.

Essential Duties and Responsibilities: (other duties may be assigned)
- Operate telephone, radio, computer-aided dispatch terminals and other communications
equipment.
- Receives emergency calls which must be properly processed, including the dispatching of
personnel and equipment to scenes of police incidents, accidents, rescue operations and other
emergencies.
- Answers non-emergency calls for assistance; answers maintenance services emergencies on
weekends and holiday.
- Answers incoming phone calls; screens and routes calls to appropriate person or office.
- Performs a variety of record keeping, filing indexing, and other general clerical work.
- Prepares and maintains daily radio and dispatch reports and records.

Minimum Requirements
- High School diploma or GED
- Valid Florida State Driver’s License.
- 911 Public Safety Telecommunication Certification or ability to pass state certification within 6
months of employment.

Knowledge, Skills, & Abilities:
- Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, Florida Crime
Information Center/National Crime Information Center computer system, Windows based
computer system.
- Ability to quickly learn the operation of the telephone, teletype, radio, computer and other
communications equipment.
- Ability to work under pressure, exercise good judgment, and make sound decisions in
emergency situations.
- Prepare and maintain reports and records.
- Effectively communicate and elicit information from upset and irate citizens.
- Establish and maintain effective working relationships with co-workers and the public.
- Understand and follow oral and written instruction.
- Work various shifts as assigned.
- Able to speak clearly, using a well-modulated voice and good diction, and persuasively in
positive or negative situations.
- Ability to read maps.
- Ability to multi-task
- Ability to maintain the confidentiality of information.
- Ability to record relevant information correctly and completely.

Physical Demands and Working Conditions
- Extensive time sitting
- Extensive computer/monitor use
- Performs under sometimes stressful conditions