Housekeeping Supervisor

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

Skyline Lodge is seeking a fun, friendly, and energetic individual to be our Housekeeping Supervisor. This individual will work closely with the General Manager and Director of Rooms and be responsible for ensuring Guest Rooms, and Public Areas are in line with IRHG standards. The Housekeeping Supervisor will assist with the daily supervision of tasks, spot checks for quality, and guest satisfaction with room cleanliness.

Essential Functions and Responsibilities of the job include, but are not limited to:

• One (1) year related experience in hotel or similar environment.
• Perform or assist with cleaning duties as necessary.
• Motivate and track progress of team members daily to ensure completion of rooms.
• Speaks with and responds to guests regarding service challenges while showing compassion.
• Inspect work performed daily to ensure that it meets specifications and established standards.
• Assist with necessary levels of staffing, inventory and payroll.
• Assist Housekeeping Manager in monitoring high potential team members and ensure their growth as leaders within the company.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Responsibilities

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Strive to maintain personal, staff and guest safety.
• Participates in activities and meetings.
• Assigns daily room assignments, assists with payroll, scheduling and inventory control.
• Ability to cross train with the Front Office to assist with necessary tasks.
• Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required. Coverage includes possible overnights.
• All other duties as assigned.
• Good communication skills for leading team members and guest satisfaction.
• Ability to remain calm in various situations, use sound judgement and effectively solve problems.
• Ability to read and interpret documents such as safety rules and procedural manuals.

Skills

• Must have excellent speech and written skills to communicate with managers, guests and team members.
• Organization, multitasking and project skills.
• Inventory Control, Training, Scheduling and Payroll.
• Must have an eye for detail to visually inspect hotel.
• Must have mobility to walk through the front and back of the hotel, up and down stairs.
• Fluency in both English and Spanish highly desirable