CLINICAL SUPERVISOR

Heart of Ohio Family Health is a non-profit organization that operates the following six Federally Qualified Health Centers located in Franklin County, Ohio: Heart of Ohio Family Health at Capital Park, Heart of Ohio Family Health at Canal Winchester, Heart of Ohio Family Health at Mount Carmel East, Heart of Ohio Family Health at St. Ann’s, Heart of Ohio Family Health - James B. Feibel Center, and Heart of Ohio Family Health at Whitehall-Yearling (a school-based site). As a nationally recognized quality leader and patient-centered health care operation, or mission is to provide high-quality, holistic, and compassionate care to meet the healthcare needs of everyone in our diverse community, one heart at a time. We provide healthcare services regardless of ability to pay and offer a sliding fee scale based on income and number of dependents.

Summary: The Clinical Supervisor manages day to day activities of direct provider support staff (PCAs/MAs and LPNs) and ensures completion of daily work in the clinic. The Clinical Supervisor manages the performance, time/attendance for staff, and assists with professional development of MAs/ LPNs in coordination with Sr. Manager of Clinical Services and Assistant Clinical Manager. The Clinical Supervisor works with others to ensure adequate supplies are available to complete work in the clinic. When a supervisor is needed to address a customer service concern, the Clinical Supervisor is often the one to participate. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician within the scope and competencies of the clinical supervisor. May vary based certification/licensure.

Reports to: Senior Manager, Clinical Services

Supervises: Yes

Dress Requirement: scrubs in accordance to Heart of Ohio Family Health Center’s dress code policy

Work Schedule: F/T

Monday through Friday during standard business hours

Times are subject to change due to business necessity

Exempt

Job Duties, these are considered essential to the successful performance of this position:

• Supervises direct provider support staff (PCAs/MAs and LPNs). Responsible for time, attendance, development, performance management, and performance evaluations of these staff. Coordinates with other Clinical Supervisors to ensure adequate staffing at all sites.
• Lead huddles
• Limited vaccine management in coordination with LPN responsible for vaccine coordination
• Ensure adherence to processes relevant to direct support staff. Conduct audits of performance. Share performance feedback with direct support staff.
• Assign quality outreach and transitional care duties to support staff. Monitor for completion of these duties.
• Work with the Sr. Manager to standardize and create processes related to direct support staff.
• Participates in the training of new direct support staff and provides guidance in a positive manner.
• Supports the Clinical department as directed and supervises/facilitates daily flow of clinic
• Perform clinical administrative desk work, notify patients of abnormal lab results, phone triage and getting back to the patient within a reasonable time frame and certain clinical duties under the direction of provider
• Pulling Emergency Room Reports prior to patient visit with provider
• Prepares patients for providers’ visits by explaining procedures, recording and collecting patient data
• Sets up and organizes exam room for various medical procedures and assists physicians with procedures
• Maintains clinic supplies and conducts inventory.
• Distributes educational material to patients, as directed
• Obtains body specimens, using proper techniques and correctly labeling the specimen
• Stocks the exam rooms
• Calls patients with lab and/or test results, as directed
• May collect and maintain statistical data
• Follows all laws and regulations and adheres to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
• Includes working in family/internal medicine, OB/GYN, and pediatrics.
• Maintains functional knowledge of staff responsibilities.
• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
• Assist in training and shadowing experience of onboarding staff.
• Other duties as assigned (non-essential)

Job Qualifications (Experience, Knowledge, Skills and Abilities)

• Clinical Background: Medical assistant, LPN, dietitian, RN, social worker, bachelor’s degree in relevant field such as healthcare administration, public health, or similar background
• Experience: 2-3 years of management experience strongly preferred. FQHC or outpatient clinic experience preferred.
• Skills to expertly deliver exceptional health care to the public
• Ability to successfully work in unison with others to create an efficient, harmonious work environment
• Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
• Strong interpersonal, organizational, communication, leadership and customer service skills.
• Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy.
• Strong organizational, communication, leadership and patient experience skills. Ability to work independently in a fast-paced, dynamic environment.
• Proficient in word processing and spreadsheet software. Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Joint Commission, customer service, and knowledge regarding the clinical operations and needs of a medical facility.
• Knowledge of federal, state and local laws and regulations pertaining to health care and safety
• Ability to communicate (orally and in writing) in a professional manner
• Ability to maintain an established work schedule to ensure dependability and accuracy of work quality

Equipment Operated:

Telephone & Fax

Computer & Printer

Blood Glucose Monitor

Blood Pressure Machines

Waived function testing

Pulse oximeter

EKG

Centrifuge

NST machine

Oxygen

Audiometer

Audio Visual

HBA1C analyzer

Ultrasound

Other office and medical equipment as assigned

Facility Environment:

Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are on the main ground floor and ADA compliant.

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretches
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person’s voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual