New patient scheduling/records clerk

Position Summary:  position handles all aspects of scheduling and all medical record requests.

Essential Duties and Responsibilities:

• Verifies that demographic and insurance information has been updated.
• Schedules initial office visit appointments and appointments
• Schedules new referrals for all Physicians.
• Handles all incoming phone calls and/or emails regarding scheduling appointments.
• Sends out reminders/reschedule letters.
• Notifies Director/Manager of any problems in a timely manner.
• Provides general assistance to patients as they make requests.
• Cross-trains with other schedulers.
• Respects the dignity and confidentiality of patients.
• Maintains a good attendance record and reports on time for work.
• Maintains a professional attitude and appearance.
• Complies with clinic safety policies and procedures.
• Possesses good communication skills that lead to a team-oriented work environment.
• Assists with training and orientation of new employees as assigned.
• Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses, and Physicians daily regarding the needs of patients.
• Performs all other duties as assigned.
• Assure that all medical record information is protected and kept confidential.
• Obtain and retrieve medical records promptly upon request by authorized individuals and agencies.
• Mail forms to physicians, for completion, to the extent permitted by regulations.
• Answer correspondence regarding release of information from medical records.
• Implement procedures to maintain the medical record system in compliance with federal, state, and local requirements.

Work Environment/Physical Demands/Travel:

• Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships; must be proficient in computer applications including word processing and e-mail.
• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.