Dealer Account Support (On-Site Position)

Applicants must live in Georgia, Ohio or Florida and live a commutable distance to our offices listed below.

• 6010 Atlantic Blvd, Norcross, GA 30071
• 440 Polaris Parkway, Suite 250, Westerville, OH 43082
• 208 Ponte Vedra Beach Drive, Ponte Vedra Beach, FL 30215

Summary

We are seeking a dedicated and detail-oriented Dealer Account Support professional to join our team. As a Dealer Account Support professional, you will play a vital role in providing administrative and customer service assistance to the account management team. Your organizational skills and commitment to client satisfaction will contribute to the smooth operations and success of our business.

• Client Communication: Serve as a primary point of contact for clients, handling inquiries, requests, and providing timely and professional responses.
• Documentation: Maintain accurate and organized client records, contracts, and documentation.
• Order Processing: Assist in processing client orders, ensuring accuracy and adherence to deadlines.
• Issue Resolution: Collaborate with the account management team to address client concerns and resolve issues promptly.
• Reporting: Prepare and deliver regular reports on account performance and order status to clients and internal teams.
• Inventory Management: Monitor inventory levels and coordinate with the logistics team to ensure timely product availability for clients.
• Client Meetings: Assist in scheduling and coordinating client meetings, including preparing meeting materials and agendas.
• Billing and Invoicing: Assist with billing and invoicing processes, verifying accuracy and ensuring timely payments.
• Product Knowledge: Develop a solid understanding of automotive products, features, and benefits to assist clients effectively.
• Market Research: Stay informed about automotive industry trends, competitor offerings, and market dynamics.

Education and Experience

• High school diploma or equivalent; associate's degree in Business Administration or a related field is a plus.
• Minimum of 2-3 years of administrative or customer support experience, preferably in the automotive industry or a related sector.

Skills

• Client Communication: Strong communication and interpersonal skills for effective client interactions.
• Documentation: Attention to detail in maintaining accurate and organized records.
• Order Processing: Basic understanding of order processing procedures.
• Issue Resolution: Problem-solving skills to assist in addressing client concerns.
• Reporting: Proficiency in report preparation and data analysis.
• Inventory Management: Basic knowledge of inventory management principles.
• Client Meetings: Organizational skills to assist in scheduling and coordinating meetings.
• Billing and Invoicing: Familiarity with billing and invoicing processes.
• Product Knowledge: Willingness to learn and develop product knowledge.
• Market Research: Interest in staying informed about automotive industry trends.
• Computer Skills: Proficiency in using office software, including Microsoft Office.
• Adaptability: Ability to adapt to changing client needs and business priorities.

Physical Demands
While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.