Education Associate (SEASONAL, May - August) NASCAR Hall of Fame

Who We Are

The NASCAR Hall of Fame is an interactive entertainment attraction honoring the history and heritage of NASCAR. The high-tech venue, designed to educate and entertain race fans and non-fans alike, includes artifacts, hands-on exhibits, a 278-person state-of-the-art theater, Hall of Honor, NASCAR Hall of Fame Gear Shop, and an attached parking garage on Brevard Street. The goal of the facility is to honor NASCAR icons and create an enduring tribute to the drivers, crew members, team owners and others that have impacted the sport in the past, present, and future.

Job Summary

The seasonal Education Associate enhances the learning experience of NASCAR Hall of Fame guests by facilitating the exploration of exhibits and by delivering educational activities. The Education Associate facilitates hands-on activities with students in a “classroom” setting and on the exhibit floors during the months of May - August. Applicants should have an interest in hands-on or experiential learning and experience working with children of all ages.

A. Essential Job Duties:

• Assist and direct activities relating to a number of thematic programs offered to school groups and youth groups periodically throughout the school year.
• Students are divided into small groups as they move from one activity station to another.
• Facilitate group visits from welcome to exit.
• Prep activities and assemble materials for each activity.

• May perform other duties as required.

Training:

• Required for each program prior to the dates of the program event and informational packets will be handed out.

B. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

C. Customer Service Expectations

Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

CRVA Core Values:

• Trust: Build Meaningful Relationships
• Collaboration: Accomplish Great Work Together
• Innovation: Commit to Constant Curiosity
• Integrity: Do What's Right, Not What's Easy
• Engagement: Inspire Passion, Purpose, and Pride
• Accountability: Count on Me
• Inclusion: Discover and Value Our Differences

Scope of Responsibility

• This job has no budgetary responsibilities.
• The ability to work 15+ hours per week is preferred.
• Required to work 24 hours per month to include days, evenings, weekends, and holidays.

Supervisory Responsibility

• This job has no supervisory responsibilities.

Knowledge and Skill Requirements

• Ability to engage and interact with school groups and families.
• Experience working with the general public (including children).
• Comfort in front of audiences and with large groups.
• Familiarity with science content, computers, and audio-visual equipment.
• Familiarity with the sport of NASCAR in general helpful
• Ability to provide excellent guest service to visitors.
• Ability to read and understand reference materials and become familiar with the content before the day of the activity.
• Must be able to easily and quickly adjust learned material to accommodate the varied age and understanding level of the groups participating.

Education and Experience:

• Must have excellent communication skills.
• Prior success in the delivery of quality customer service.
• Must be creative and resourceful in solving problems.
• Ability to provide exceptional guest services in a fast-paced environment.
• Strong understanding of science concepts that are relevant to exhibitions.
• Comfort interacting with individuals as well as large groups.
• Enjoy working with people of all ages and diverse backgrounds, especially children.
• Ability to work well as a team member or independently.
• Previous experience in a relevant service industry strongly preferred.
• Additional knowledge of NASCAR and motorsports are highly desired.

Education:

• Bachelor degree or pursing college degree in a science field or education is preferred.

Physical Demands

• Must be able to spend long periods of time standing and maneuver quickly through crowds.
• Must be comfortable with and able to climb and descend stairs.
• Must be able to lift 35lbs.

Work Environment

• The noise level in the work environment varies depending on the activities in the venue.
• Must be able to work a flexible schedule during the months of May – August, including weekends, evenings, and holidays.

Travel Required

This job has no travel requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.

Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.