Specialty Shop Manager

Overview:

• The Specialty Shop Manager will be responsible for providing exceptional customer service to each customer, while maintaining a specialty shop that meets or exceeds Scheels standards, including meeting sales, inventory, and margin goals.

Responsibilities:

• Meet or exceed personal sales goals while giving Scheels customers a great experience
• Be knowledgeable to answer questions concerning location, price and use of merchandise
• Follow instructions for specific requests from customers, while maintaining safety requirements
• Analyze reports and make decisions about purchasing of inventory, arrangement of merchandise, and sales trends to meet or exceed Scheels standards
• Stock shelves, tables, and counters with merchandise while merchandising to Scheels standards.
• Set up corporate advertisements, signs and merchandise to promote sales
• Communicate professionally with vendors and/or outside sales representatives
• Train associates on the proper use and basic knowledge of merchandise
• Prepare for and facilitate required product knowledge and sales meetings as directed
• Attend required sales and product knowledge training meetings
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence
• Ability to perform basic math; perform operations using units of currency, measurements and understanding percentages
• Ability to effectively present information in one-on-one or small groups to customers, clients and other employees
• Ability to work assigned schedule; may include varied hours, evenings, weekends and holidays
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. –OR – Ability to engage others while demonstrating knowledge and capacity.
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Servant Leadership

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

• High School diploma, or General Education Degree (GED), one to three months related experience or training; or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled