Conference Services

JOB TITLE: Conference Services

REPORTS TO: Banquet Shift Manager

POSITION TYPE: Part Time/Variable Hour

PAY TYPE: $16.28 + gratuity

We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our owners.

Minimum Requirements:

• Minimum of 18 years of age.
• Show enthusiasm about serving guests.
• Ability to take direction, follow direction, and perform in a team atmosphere.
• Experience with tray service or restaurant work is helpful, but not required.
• Ability to provide quick service and maintain composure under stress.
• Good listening and written and verbal English communication skills.
• Self-motivated: can find work to do without prompting or supervision.
• Good grooming and personal hygiene.
• A current Food Handler's permit is required within 14 days of hire.
• A current WSLCB Class 12 Mixologist or Class 13 Server Permit within 30 days of hire.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Arrive to work on time and be ready to work.
• Uniforms should be neat, clean, and follow the dress code.
• Set up, service and break down coffee/soda services, and breakfast, lunch, dinner and hors d’oeuvres functions, according to job standards. Be conscious of small details.
• Act as a team member: show enthusiasm and help other banquet/conferences staff.
• Assist with training all new team members.
• Help other departments as needed.
• Maintain cleanliness of back service areas and equipment, and keep service areas well stocked.
• Set the audio-visual equipment – participate in regular A/V training, including maintaining proper storage.
• Smile and be pleasant, courteous and sensitive to guests at all times. Be attentive to the meeting planner and guests’ needs.
• Be knowledgeable about Campbell’s services and history and Lake Chelan recreational activities to answer guests’ questions.
• Control dish breakage to reduce the high cost of replacing dishes. Record and report all breakage to your supervisor.
• Suggest improvements to your managers.

Physical Requirements:

• Able to safely lift 50 pounds.

Position Type and Expected Hours of Work:
This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedule to meet business demands.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Food & Beverage Department Vision:

Develop staff that embraces a culture off accountability to the both the business and their peers. Have in place a core group that is result and bottom line driven, while protecting and fostering a competitive and healthy work environment. We have parameters in place that allows for auto corrections to prevent the lapse of successful operations. The expectation for staff and leaders to come to the table with solutions, not problems.

Food/ Beverage/ Event Center Mission Statement

The Campbell’s staff at all time is expected to hold themselves and their peers accountable to the job and task assigned. We have a competitive environment that encourages and celebrates staff growth through continual education, desire, dedication, and determination. To have a team that understands their role as well as the role of their peers. We will observe sound business practice. To continuously provide the experience that is expected. All the positions in the F&B department will be held to high standards, their task will be respected, and will be given support.

Core Values:

Accountability: an obligation or willingness to accept responsibility or to account for one's actions

Integrity: Having integrity means doing the right thing in a reliable way. It's a personality trait that we admire, since it means a person has a moral compass that doesn't waver.

Reliability: the quality of being trustworthy or of performing consistently well.

Grit: courage and resolve; strength of character.

Tenacity: The quality or fact of being very determined

Honesty: freedom from deceit or fraud.

Supportive: Provide assistance so other will enjoy success

Competitive: having a strong desire to compete or to success