Mandarin Speaking Franchise Manager

We are looking for an enthusiastic Mandarin Speaking Franchise Manager to join our team and support the KPot Restaurant Brand!

As a Franchise Manager you will be a liaison between our corporate office and the franchise partners at KPot. You will gain broad experience in the hospitality industry and build communication skills.

Responsibilities & Duties:

• Review and Evaluate FP Interview Score.
• Assign Regional Manager to location for NSO follow up in Ops Chat.
• Follow up with Regional Manager regards to Asana NSO Tasks.
• Schedule FP for training, opening, and working.
• Schedule regular meeting with construction team to determine NSO date.
• Confirm and schedule NSO date with regional and FP.
• Collaborate with Training Manager and Regional Manager to schedule NSO Journey Team.
• Ensure quality NSO for training and first few weeks of opening.
• Create statistic report regards to NSO and ensure majority of Stability checklist tasks are completed especially 7shift.
• Hand Over to VP of Operation for Regional Management.
• Create Presentation for related section in KPot Ops Leader, Biweekly Operation, and Monthly franchise call meeting.
• In charge of Training Facility to ensure standard operation are followed.
• Responsible for trials of new roll out in Training Store and create statistic report based on the roll out performance.
• Maintain and assist Franchisee with any questions and concerns.
• Arrange venues and schedules for meetings between all of the individuals who will be contributing to a task.
• Write internal communications documents, including handouts and emails, to inform team members of important notices.
• Review materials created by others and offer suggestions for improvement.
• Edit and approve the final versions of products, using company guidelines as a gauge.
• Present progress and results of tasks to management and other interested parties in person or in digital format.
• Conduct regular analyzes of processes and procedures, making adjustments when necessary.
• Perform other relevant duties as required.
• Establish contact lists of collaborators and update information periodically.

Qualifications:

• 1-3 years of experience working in the field.

• Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
• Excellent written communication skills, especially in English/Mandarin.
• Strong attention to detail in evaluating the completion of various phases of a project
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement
• Critical thinking and problem-solving skills essential
• Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines
• Basic computer skills, especially email, spreadsheets, and presentation creation software
• Cooperative and communicative attitude with executive staff, managers, and employees

Ability to commute/relocate:

• Queens, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project Management: 2-3 years (Preferred)
• Time Management: 2-3 years (Required)
• Hospitality/Franchise: 2-3 years (Required)

Employee Perks/Benefits

• Medical/Dental/Vision Insurance
• Commuter Benefits
• Paid time off
• Flexible schedule
• Employee 30% off Discount
• Gym Reimbursement
• Fun and lively work environment with potential for growth