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Technical Support Specialist | 90
•2 days ago
| Verified Pay | $13.00 - $17.50 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Cincinnati, OH Cincinnati, Ohio |
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Verified Pay This job pays below average compared to similar jobs in your area.
$13.64
$15.25
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About this job
Job Description
Job Description
Technical Support Specialist
A Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience.
Responsibilities:
- Ongoing daily outreach to customers to provide level one technical support
- Build relationships with both customers and vendors
- Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
- Meet performance standards for quantity and quality of customer interactions
- Autonomously manage and troubleshoot issues
- Develop thorough knowledge and understanding of customer challenges, expectations and success measure
- Develop ongoing documentation of practices for all customer interactions
- Work collaboratively with internal Customer Success and Onboarding Teammates
Qualifications:
- Minimum 2 years’ experience in customer service role
- Consistent ability to craft clear, grammatically correct, and professional business communication
- Strong work ethic and quality standards
- Detail-orientation – strong attention to detail and focus on accuracy
- Proven problem solving and decision-making skills
What You’ll Need to Succeed:
- Professional demeanor to successfully represent and serve as part of the company’s brand
- Ability to quickly learn the Company’s products and services
- Curiosity and a commitment to continuous learning
- Motivated self-starter who proactively takes initiative
- Poise under pressure and ability to work in a fast-paced, high-stress environment
- Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
- Excellent verbal and written communication skills
- Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
- Exceptional organizational skills and ability to juggle competing priorities
- Advanced skills in Microsoft Word, Excel and PowerPoint
Compensation: $13.00 - $17.50 per hour
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