Bilingual Customer Support - Texas only

Must be fluent in Spanish and English 

Customer Service work from home! (Required Three weeks on-site training!)

Supports small business owners selling natural products, vitamins, protein, nutrition, understanding the business, bonuses and to navigate the website.

Monthly incentives *

Pay: $15.00 per hour

Full time - at least 40 hours a week.

HOO: 8:00 am-10pm M-F *could change - only works on a Saturday or Sunday if it is the last day of the month. Due to submitting bonus information before last day of the month. Extend this for the customers.

3 weeks training onsite then go perm WAH

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your checklist have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Atento is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think.

This position supports all inbound calls, providing account management and overall general questions.

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Benefits package (Medical, Vision, Dental)

ESSENTIAL FUNCTIONS

• Provides timely product support by assessing, researching and/or resolving the issue in a single resolution.
• Maintains a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or case.
• Escalates complex customer inquiries or system issues for resolution to the appropriate recipient.
• Uses required security protocol to verify customer information.
• Documents product issues and enhancements escalating information to leadership.
• May create and/or update customer support cases, as needed and determines the correct support queue for submission and resolution.
• May assist customer with new account set up and performs maintenance for existing accounts.
• Maintains expected call center metrics.

TO BECOME A PART OF OUR TEAM:

• High school diploma or equivalent required.
• Minimum of 1-2 years of experience in a related field; or
• An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on generally routine assignments, occasionally deviating from defined procedures.
• Strong communication and customer relation skills.
• Strong knowledge of product(s) supported and other complimentary products.
• Strong knowledge of the financial industry, as it relates to banks and credit unions.

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid training

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Application Question(s):

• Provide us with your updated mobile number
• What is your e-mail?
• Mention in which State and City you currently reside
• Have you previously worked with us?
• How many years of customer service experience do you have?

Education:

• High school or equivalent (Preferred)

Language:

• English at an advanced level and fluently (Required)

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