Digital Systems Business Analyst

Job Title: DIGITAL SYSTEMS BUSINESS ANALYST

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

The Digital Systems Business Analyst is responsible for analyzing business processes, gathering requirements, designing solutions, and configuring the Digital Banking platforms to support business operations. Will work closely with stakeholders from various departments to understand their needs and translate them into technical requirements. Act as a liaison with IT team to document, and validate business requirements, processes, systems and testing for Digital Banking products.

What You Will Do:

• Work closely with business stakeholders to understand their needs, objectives, and processes.
• Conduct thorough analysis of business requirements, including current state assessments, gap analysis, and future state definition.
• Document functional and non-functional requirements, ensuring clarity, completeness, and feasibility.
• Collaborate with technical teams to design solutions that meet business needs.
• Translate business requirements into detailed system specifications, including use cases, process flows, and data models.
• Create functional design documents and other relevant documentation to guide development and implementation efforts.
• Define test scenarios and conduct functional testing to ensure that solutions meet business requirements.
• Coordinate and support end-user testing on upgrades and projects, including script development and troubleshooting.
• Participate in user acceptance testing (UAT) and assist in resolving defects and issues.
• Provide advanced support for system and application issues on various digital products.
• Generate and create reports for department statistics.

What We Are Looking For:

• 3-5 years of Business Analyst experience, preferably with experience working for a financial institution.
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field.
• Experience with Digital Banking platforms (web and mobile) required.
• Jack Henry’s Symitar core banking solution and Q2 online banking/mobile is a plus.
• Proficiency in requirements gathering techniques, process modeling, and system design methodologies.
• Excellent communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.
• Experience with software development lifecycle (SDLC) methodologies such as Agile, Waterfall, or iterative development.
• Familiar with enterprise systems (e.g., ERP, CRM, BI) and integration technologies (e.g., APIs, web services).
• Certifications such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (ACP) are a plus.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer Veterans/Disabled

Pay Grade Info:

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $71k - $88k annually

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

· Competitive pay

· Subsidized health care including medical, dental and vision

· FSA and HSA

· Company-Paid Life and A&D insurance

· Discounts on loans (must be a member)

· Paid Vacation, Holiday, and Sick time

· 401k Retirement Saving Plan with a 6% safe harbor employer match

· Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.