Operations Manager

iWest Companies is looking for an Operations Manager for our Idaho Falls branch. The

successful candidate will be a dynamic leader who is passionate about people and can build,

maintain, and inspire an exceptional team of service professionals!

The Operations Manager oversees our day-to-day activities for multiple product lines, including

Household Goods, Office and Industrial, Final Mile, Design, Hospitality, and Warehousing. Key

responsibilities include leading and managing a fleet of drivers and equipment, delivery crews,

and warehouse personnel. Vital functions for this role include a strong commitment to safety by

following iWest Companies safety standards along with the ability to lead and manage multiple

teams and assets at any given time.

The ideal candidate will have a sharp business mind and proven success in managing multiple

departments for maximum productivity. This person will be skilled in interpersonal relations,

process accountability, expense management, and be able to develop and maintain an

environment of trust, diversity, and inclusion within the operations team. The Operations

Manager will be responsible for ensuring extraordinary service is provided to internal and

external partners in alignment with the iWest Companies Core Values and processes.

We are looking for Leaders to join our Winning Team! Enthusiasm for continuous improvement

and personal growth is a must. We want to invest in you!

Duties/Responsibilities:

● Demonstrate and teach the iWest Core Values at every opportunity.

● Lead, manage, develop, and inspire the local Operations team daily, showing a strong commitment to our people value.

● Ensure Extraordinary Service Experiences are delivered to both our internal and external partners.

● Develop and maintain strong, trusting, high quality partnerships, both inside and outside of the organization.

● Teach, demonstrate, and hold team members accountable to DOT safety standards and all iWest compliance requirements.

● Ensure strategic, high quality execution of dispatch and schedule fulfillment in all departments and divisions of local operations.

● Practice the tenets of Servant Leadership and continuously look for opportunities to remove obstacles and support the Assistant Operations Lead, Assistant Operations Lead/Warehouse, and the Final Mile Site Lead.

● Work with the Assistant Operations Lead and Local CSR to ensure all jobs are scheduled and staffed accordingly.

● Work with the Final Mile Site Lead to ensure all Final Mile partners’ expectations are met and hold the team accountable to the metrics established for each customer.

● Work with the Assistant Operations Lead/Warehouse to ensure daily warehousing processes are followed effectively and efficiently.

● Ensure all crews have the proper attire, safety equipment, and any materials and supplies needed for the assigned job.

● Ensure all crews keep their equipment, vehicles, and trailers in clean working order. In the event something is non-serviceable, use approved processes to resolve the issue and bring them to the attention of the General Manager and the Fleet Manager.

● Hold leaders and teams accountable to all inspection guidelines, including Samsara, DOT, and Atlas regulations.

● Review paperwork for all completed work and ensure it is in order and filled out correctly by the right parties daily.

● Work with potential drivers on basic driver training and skills such as vehicle inspections, vehicle pre/post-trips, and vehicle operations.

● Navigate, model, and teach all driver and delivery software platforms as required by iWest guidelines or Partner requirements.

● Ensure all operational team members receive the proper training to complete their position assignments, to include initial and refresher training classes.

● Conduct Ride Behinds and Quality Control Site Survey’s as needed to ensure iWest and partner standards are being met on the road and at customer sites.

● Continuously anticipate challenges that may affect the business and quickly roll out plans to solve problems and maximize opportunities.

● Maintain operational accountability for productivity and performance of all operations teams in accordance with iWest standards i.e. productivity tracker, partner metrics, safety and claims numbers, and ensure all metric expectations are met.

● Assume duties of the Assistant Operations Lead, Assistant Operations Lead/Warehouse, and Final Mile Site Leader in their absence.

● Any other assignments, tasks, or functions as delivered by the General Manager, Director of Operations, or Leadership Team.

Required Skills/Abilities:

● #1: Ability to build and lead a dynamic and diverse team.

● Excellent leadership and management skills.

● Excellent organizational skills and attention to detail.

● Ability to adapt/respond to different types of situations.

● Proven exceptional Customer Service skills.

● Strong written and verbal communication skills.

● Ability to adapt/respond to different types of clients and situations.

● Ability to function well in a high-paced environment.

● Ability to multitask, prioritize, and manage time effectively.

● Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.

● Proficiency in conflict management and business negotiation processes.

● Ability to pass a Work Agility Evaluation (75 lbs requirement), Drug Screen, and Background Check.

● Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

● Strong computer skills and understanding of Microsoft and Google based applications.

● Knowledge of business productivity software and an aptitude for learning new applications

Required Qualifications:

● Minimum of 5 years of Supervisor or Management experience in leading diverse teams.

● Minimum of 3 years experience in the HHG or Commercial Moving Industry, preferred.

● A bachelor's degree or equivalent experience is preferred, but not required.

● Intermediate to advanced Microsoft Office and Google products knowledge.

● Experience with Windfall or MoversSuite WMS is a plus.

● Forklift Certification/Ability to pass onsite Forklift Certification.

● Solid geographic region knowledge.

Schedule/Compensation:

● Schedule: Monday – Friday - Occasional Saturdays may be required.

● Compensation Salary: Starting at $80,000/Annual Salary - based on experience.

● Benefits: Medical, Dental, PTO, Life, Vision, and 401k available upon eligibility.