Front Desk Night Auditor (Short North Luxury) - Full-time

Essential Responsibilities:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s).
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.  Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
• Check guests in and out.
• Take reservations.
• Maintain Lobby space.
• Give/schedule wake-up calls.
• Assist with simple food prep and delivery.
• Balance number of rooms and revenue.
• Prepare necessary reports.
• Balances and verifies Front Desk’s (& F&B Cashier’s if applicable) work.
• Performs the required system saves during the night shift to ensure a current backup of the hotel files is available.
• Posts and audits banquet checks in order of the banquet summary sheet (if applicable)
• Reconciles all food and beverage outlet postings (if applicable).
• Performs an accurate bucket check of all in-house registration cards.
• Ensures all guest accounts are accurately posted with room and tax.
• Performs nightly computer maintenance by monitoring the file sizes and performing weekly and monthly reorgs.
• Ensures the completion of all H.I.S. night audit functions.
• Distributes all close day reports and morning reports to the appropriate departments.
• Maintains Front Office service standards at highest level during night hours.
• Thorough review and correction of potential room’s revenue report to ensure accurate posting of rates and assignment of market segmentation. 

Marginal Responsibilities:

• Copy and distribute reports
• Print and distribute daily reports
• Handle special guest requests.
• Other duties as may be required

Education & Experience: 

• A high school diploma or equivalent required
• College course work related to field helpful
• Experience in a hotel or related field preferred

Physical Requirements        

• Long hours sometimes required.
• Late/Overnight Shifts
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to life, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift

Mental Requirements                                                                                  

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information, data, and arithmetic functions

Other Abilities, Skills and Knowledge                                                                                                              

• Knowledge of Accounting Principles
• Knowledge of Microsoft Excel or similar software helpful.