Director of Client Success

• A bachelor's degree in relevant field such as business, marketing, or communications
• 5 plus years of experience in health plan client success
• Strong operational knowledge of healthcare payers and providers.
• Strong relationship-building and strategic partnering skills.
• Strong analytical ability to solve business and technical problems.
• Solid history of establishing and meeting work schedules with limited time frames under tight deadlines.
• Excellent communication and interpersonal skills Experience with project management and the ability to manage complex projects.
• Attention to detail and the ability to manage multiple clients and tasks simultaneously.
• Experience using CRM or customer success software.
• Knowledge of the industry and market trends related to the company's products and services.
• Knowledge of sales and marketing principles to help identify upsell and cross-sell opportunities.
• Flexibility and adaptability to changing client needs and requirements.
• Experience working with multiple stakeholders within and outside the company.
• Ability to work from a remote location effectively and efficiently.
• Experience using MS Office

• MBA or other advanced degree
• Delegated experience across UM, Network and Claims services or TPA
• Data analysis and reporting skills to track and measure effectiveness of client success initiatives

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Vaco also wants all applicants to know their rights that .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
• Virginia residents may access our state specific policies .
• Residents of all other states may access our policies .
• Canadian residents may access our policies in English and in French .
• Residents of countries governed by GDPR may access our policies .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.