Knowledge Management Data Support Specialist

Cooley is seeking a Knowledge Management Data Support Specialist to join the IS Knowledge Management & Innovation team.

Position summary: Under general direction from the Knowledge Services Attorney, the Knowledge Management Data Support Specialist is responsible for review and management of data in our experience management system and performing tasks to clean and edit data as needed to maintain data integrity. Additionally, the role will be tasked with establishing quality expectations and enforcing standards and best practices. Responsibilities include, but not limited to:

Position responsibilities:

• Oversee the organization, governance, and analysis of data within an enterprise-level experience management system
• Ensure data accuracy and integrity through audits and quality checks
• Follow data quality rules and processes to remove duplicate data, cleanse inaccurate data, standardize data entries and schedule data analysis reports
• Review and take necessary steps to update data in the experience management platform based on changes provided from the billing and CRM systems
• Analyze and manipulate data in Microsoft Excel and prepare data files to correct data in the experience management platform
• After training, be able to run searches and perform bulk edits in the experience management platform
• Regularly report progress to Knowledge Services Attorney and administrative team for the experience management platform
• Collaborate with cross-functional teams to optimize system processes and workflows
• Understand how experience management platform data ties into the larger business and technical context of the firm's data platforms and needs

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the rest of the applications in Microsoft Office suite, iManage and other firm applications
• Advanced Microsoft Excel, including, but not limited to, ability to perform data manipulation and analysis using VLOOKUP, pivot tables, etc.
• Available to work overtime, as required
• 2+ years of direct-related experience working in law firm knowledge management, data analysis or accounting position providing data analysis and management of law firm data

Preferred:

• Bachelor's Degree
• Experience using Litera's Foundation platform
• Experience searching for and using data from Salesforce and Pitchbook platforms

Competencies:

• An understanding of the value of data and an eye for uncovering insights that will help drive business growth
• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Ability to be proactive, creative and an independent thinker in problem solving
• Ability to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands
• Strong attention to detail
• Good presence
• Ability to work well with others
• Strong organizational skills with ability to juggle several tasks at once
• Self-motivated and able to work independently
• Reliable and cooperative manner
• Ability to translate user requirements to technical specifications
• Ability to work under pressure and meet deadlines

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected hourly pay range for this position is $32.00 - $47.00. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.