Loan Officer Assistant - Delaware Branch

About Us

Capital Bank Home Loans, a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50-state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers.

For the fourth year in a row, American Banker named Capital Bank one of the "Best Banks to Work For" in the U.S. Many top ranked mortgage lenders have joined Capital Bank Home Loans, and we are looking to grow the business further by bringing in branches or independent originators.

Position Responsibilities

• Supports the MLO in production and marketing efforts.
• Assists the MLO in co-managing the pipeline for current closings.
• Communicates with new potential customers and assists customers with the application process.
• Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass
• Follows up on leads and creates collateral for the MLO's marketing efforts.
• Assists MLO with pricing and structuring loan including guideline assistance
• Discloses loan accurately and completely sending application package to the borrowers for signature.
• Follows up with borrower to obtain signed application and supporting documents
• Reviews application and disclosures for completeness.
• Reviews borrower supporting documentation to ensure completeness and accuracy.
• Contacts borrower for any missing or unsigned documentation
• Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
• Update disclosure tracking screen for Intend to Proceed
• Confirm credit card authorization has been received and is complete
• Review all income and asset documentation to ensure the documentation supports the data in Encompass
• Make note of discrepancies and notify MLO and Processor of potential issues
• Review income documentation and loan application to determine what kind of VOE to order (verbal or full)
• Works with MLO regarding missing/requested items.
• Updates conversation logs in Encompass