Help Desk Technician
| Estimated Pay | $47 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Los Angeles, California |
Compare Pay
Estimated Pay$28.75
$47.36
$73.22
About this job
The Help Desk Technician is responsible for managing help desk tickets ranging from tier 1 to tier 2, providing end-user support, troubleshooting hardware and software issues, and collaborating with the System Administrator to enhance workflows and implement new technologies.
Primary Responsibilities:
- Provide front-line end-user support for multiple clients.
- Troubleshoot Windows, Mac, Android, and iOS devices.
- Maintain and document problems in the ticketing systems with user communication.
- Respond to user inquiries and resolve technical issues via phone, email, or in-person.
- Provide accurate and timely solutions to user problems.
- Onboard users, including creation of necessary accounts and credentials, physical workstation setup, and device installations.
- Monitor and maintain patch management and updates.
- Maintain Active Directory and Microsoft Office 365 users in the admin dashboard.
- Monitor security portals and remediate reported issues.
- Document all incidents, problems, and requests in the company ticketing system.
- Identify problems in the environment and escalate them as needed.
- Train users on IT applications, processes, and policies.
- Travel to tradeshows nationwide to set up and support technical aspects.
Required Experience and Skills:
- Minimum 3-5 years of experience supporting Windows, Mac, iOS, Android.
- Minimum 3-5 years working with end users and support.
- Minimum 2-4 years of experience managing Microsoft Office 365 admin dashboards.
- Knowledge of troubleshooting switches, access points, and network configurations.
- Experience in troubleshooting Microsoft Office Desktop Applications.
- Experience with Microsoft Office Teams and SharePoint.
- AA degree or technical degree.
- Strong communication skills; writing skills; professional demeanor.
- Self-motivated and able to work without constant supervision.
- Good people skills; shows initiative and ownership.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that .
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
- Virginia residents may access our state specific policies .
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in French .
- Residents of countries governed by GDPR may access our policies .
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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