Patient Support Representative

Description:

• Answers phone before the third ring.
• Always positive and friendly with patients, co-workers and anyone who calls in to the clinic
• Verifies patient information and confirms insurance information (including vision plans), and referral status.
• Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
• Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
• Answers general questions for patients following established guidelines.
• Assists with answering and triaging incoming telephone calls and routing them according to established guidelines using the provided triage guide.
• Puts patients first and stops all non-work-related conversations when there are calls in the queue.
• Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
• Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
• Schedules all in-office appointments.
• Maintains awareness of schedule and problem solves when needed.
• Answers questions regarding insurance billing and office financial policies

Qualifications:

• Bilingual preferred.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.