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Director of Rooms
•13 days ago
| Estimated Pay | $17 per hour |
|---|---|
| Hours | Full-time |
| Location | Portland, Oregon |
Compare Pay
Estimated Pay We estimate that this job pays $16.51 per hour based on our data.
$14.55
$16.51
$23.88
About this job
Crowne Plaza Portland Downtown - Convention Center
1441 NE 2nd Ave
Portland, OR 97232
1441 NE 2nd Ave
Portland, OR 97232
DIRECTOR OF ROOMS
The Crowne Plaza Portland Downtown - Convention Center is seeking a Director of Rooms to join our team. The Director of Rooms Provides guidance and leadership to the Rooms Division, ensuring consistent compliance to hotel policies and quality customer service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
- Full-time
SCHEDULE:
- Variable schedule; Must be available weekends and holidays
RATE OF PAY:
- $62,000.00 to $77,500.00/DOE
BENEFITS AND PERKS:
- Paid Time Off & Holiday Pay
- Paycheck Advancement Program
- Hotel Travel Discounts
- Employee Assistance Program
- Supplemental Insurance
- Subsidized Annual Tri-Met Bus Pass
- Complimentary Parking
- Employee Meals
For eligible employees:
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) Plan with Employer Match
For eligible employees:
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) Plan with Employer Match
- Employee Meals
- Additional Hotel specific Benefits & Perks for Eligible Employees (Corporate Approved)
QUALIFICATIONS:
Knowledge of:
- Principles and processes for providing customer service including needs assessment and evaluation of customer satisfaction
- Front office standard operating procedures
- Hotel emergency procedures
- Area geography, restaurants, amenities, clubs, and tourism industries
- Microsoft Office programs including Word, Excel, Outlook, and various hospitality Property Management Systems
Skills and Ability to:
- Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and management team.
- Maintain decorum in stressful situations.
- Make decisions guided by established policy and procedures; analyzing activities and information to arrive at logical conclusions.
- Communicate clearly and concisely verbally and in writing to convey information effectively.
- Adapt to constantly changing situations and personalities ensuring quality service to all guests.
- Successfully hire, train, and motivate staff
- Work varying schedules to reflect business needs of the hotel, including evenings, weekends and holidays and maintain 24-hour availability via cell phone.
Education and Experience:
- Three to five years previous experience as a Guest Service Manager in the hospitality industry.
PHYSICAL REQUIREMENTS:
Light Work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Position requires ability to exert intermittent mobility for up to 8 hours to maintain presence behind the front desk and move around the back-office area, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Repetitive motions
Drug Free Workplace, Equal Opportunity, E-Verify Employer
PI11e4e85da334-29952-33764399
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