Chief Operations Officer - Now Hiring

We are North Idaho's premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

Summary:

The Chief Operations Officer (COO) is a member of the executive team who provides organizational leadership by overseeing and implementing the daily operations of the medical and dental clinics focusing on providing an exceptional employee and patient experience. The COO works as a business partner to the other members of the executive team to ensure that the necessary processes and systems are in place and implemented. Through a person-centered approach, the COO will develop and implement plans for operational systems, processes, and personnel assignments to accommodate the growth and strategic planning objectives of the organization while giving priority to the health status of our patients.

Minimum qualifications:

Master's degree in healthcare administration, Business Administration, or related field; Five (5) or more years of progressive experience in Health Care Clinical and Facility Operations; Community Health Center and federal policy familiarity preferred; program and people management experience.

Knowledge, Skills, and Abilities Required:

1. Proven experience using data to drive decision making.

2. Experience working in a community health center designated as a federally qualified health center (FQHC), and knowledge of FQHC requirements preferred.

3. Must have a strong knowledge of process improvement and facilitation, excellent communication, and problem-solving skills.

4. Able to develop complex spreadsheets, policies, and procedures, operating and strategic plans for operational departments.

5. Able to manage, counsel, and train management team.

6. Understanding of general accounting systems, financial analysis procedures, and interpreting financial statements.

7. Well-organized and able to handle multiple tasks simultaneously.

8. Computer competence with Word, Excel and Outlook required.

9. Excellent interpersonal skills. Tactful, mature, professional demeanor, advocates values-based teamwork and collaborative leadership style.

10. Project management experience desired.

Duties and Responsibilities:

1. Works collaboratively to implement strategic goals as assigned by the Chief Executive Officer.

2. Works with the Executive Leadership Team to establish and implement short- and long-term goals, objectives, and policies.

3. Leads the operations management team in carrying out the organization's operating objectives in a competent and professional manner.

4. Leads and mentor's direct reports, through a person-centered approach, ensuring they have the tools and resources needed to provide an exceptional patient experience.

5. Develops systems and procedures necessary to support the strategic plan and drive and expand efficient operations across the medical and dental delivery sites and business functions.

6. Ensures corporate compliance with relevant federal requirements for FQHC's in practice operations and regulations.

7. As a partner with the Chief Clinical Officer, helps ensure that the clinical operations are fully supporting providers and patient care.

8. As a partner with the Chief Clinical Officer, effectively establishes and maintain collaborative working relationships with the provider staff to achieve increased provider satisfaction, retention, and participation.

9. As a partner with the Chief Finance Officer, helps ensure that the organization's financial systems, budgets, and management reporting processes are built and managed to support the organization's growth and expansion.

10. Collaborates with appropriate stakeholders to support effective communication utilizing established organizational processes.

11. Monitors and evaluates programmatic and operational effectiveness, and collaborates with subject matter experts and stakeholders throughout the organization to make changes required for improvement.

12. Collaborates with appropriate stakeholders on the approval of physical space allocations and departmental resources for daily operations.

13. Reports on administrative aspects of operations to Executive Leadership Team and governing board.

14. Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.

15. Regular and predictable attendance is an essential function of this position.

16. Performs miscellaneous job-related duties as assigned.

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