Grocery Department Leader

Essential Job Functions:

·         Organize work; fill department staffing needs as authorized by store management, train and schedule associates so that customers are consistently provided with prompt courteous service.

·         Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.

·         Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.

·         Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

·         Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

·         Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.

·         Provide input on department budgets, goals and results. Utilize empowerment to maximize department and store sales and profits.

·         Communicate and interact with associates and customers to provide a positive impression.

·         Explain standards of performance to associates and work with them in achieving them. Conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.

·         Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

·         Maintain floor, shelf and grocery areas clean and up to sanitary standards.

·         Ensure that department temperature logs are being accurately updated and maintained for coolers and freezers.

·         Ensure that night crew associates are accurately recording temperatures for all store coolers and freezers and maintaining temperature logs during their scheduled shift. 

·         Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all department personnel.

·         Assist as needed or assigned on special projects such as periodic inventories, store resets, remodels, special merchandising promotions, etc.

·         Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours when practicable.  Receive phone calls and/or report to work when necessary to effectively resolve the emergency.   

·         Perform any and all duties as assigned.

Minimum Position Qualifications:

·         Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.

·         Effective written and oral communication skills.

·         Demonstrated aptitude to manage people and organize workloads.

·         Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.

·         Ability to make intelligent decisions quickly.

·         Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.

·         Personal initiative and follow through to completion.

·         Strong communication skills and diplomacy when dealing with people.

·         Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department.

·         Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.)

·         Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

·         Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.