Medical Records Lead

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.

If you are unsure whether you meet all of the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.

Starting Rate of Pay: $26.5306/hr + DOE
Schedule: Monday-Friday 8:00am-5:00pm

Job Summary: The Medical Records Lead will perform all the duties of a Medical Records Clerk and will facilitate the training for new Medical Records clerks. They will assist with managing inbox work for providers. They will also assist with drafting workflows and procedures as requested.

Essential Duties and Responsibilities:

· Help orient team members to medical records workflows and provide support and back up to other team members as needed.

· Assist the Senior Manager, Customer Care in creating and updating workflows.

· Attend team meetings.

· Assist with process improvement efforts.

· Attach to provider in boxes in Epic and look for duplicate documents, eliminating extra work for providers.

· Assist leaders with maintaining, updating, and suggesting workflow changes and procedures as needed.

· Perform other duties as assigned.

· Handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

HIPAA Requirements:

The Medical Records Lead will have access to PHI in the course of their duties. The Medical Records Lead will use PHI to ensure patient records are up to date and available following all medical records release policies and procedures. They will handle PHI for disclosures to outside entities. The minimum data sets to which the Medical Records Lead needs access are the practice management and ambulatory sections of the electronic health record, reports from the electronic health record, and reports and correspondence coming into the department. They also access the Release of Information module and review and create telephone encounters.

Knowledge, Skills and Abilities Required:

· Bilingual/bicultural proficiency (Spanish/English spoken and written) preferred.

· Demonstrated excellent Customer Service skill.

· Demonstrated ability to work effectively in a team environment.

· High degree of confidentiality, integrity and professionalism.

· Knowledge of medical terminology or ability to learn.

· Ability to read and interpret medical records and technical documents, or ability to learn.

· Good organizational and time management skills.

· Ability to manage competing priorities within the department.

· Excellent interpersonal, oral, and written communication skills.

· Strong knowledge of Microsoft Office programs, including Word and Excel.

· Commitment and alignment to Virginia Garcia’s mission, vision and values.

Education and Experience:

· High School diploma or equivalent and five years prior experience in a healthcare or social service setting required. Additional education may substitute for years of experience.

· Prior Electronic Medical Records experience preferred.

Behavioral Competencies:

Accountability: Role model VG’s mission, vision, and shared values

Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations

Teamwork: If someone needs help, help them

Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work

Confidentiality: Maintain strict confidentiality and respect the privacy of others

Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work

Respect: Demonstrate consideration and appreciation for co-workers and patients

Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

Physical Requirements:

· Computer Use: 95% of the time

· Sitting: 95% of the time

· Bend, reach, stoop, and walk: 5% of the time

· Must be able to lift/carry up to 10 lbs.

Working Environment/Physical Hazards:

· Work in a well-lighted, ventilated environment.

Equipment Used:

· Computer, scanner.

· Telephone, Fax, Copier

Immunization: Staff members must meet immunization requirements as stated in VGMHC’s immunization policy and state and federal guidelines.

Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in placement, promotion, transfer, rate of pay and termination.