Field Service Technician

The Field Service Technician is responsible for the installation, service, preventive maintenance, diagnostic repair, removal, and selling of Kinetico water softeners and drinking water systems for Kinetico’s residential and commercial customers.

Compensation: Non-exempt hourly pay based on experience. Overtime and Performance Bonus Eligible.

Travel: Local

Location: Columbus, OH Corporate Store. M-F 8-5, Saturday/emergency call rotation and must work last Saturday of the month.

Key Responsibilities:

1. Executes all processes and procedures related to product installations utilizing various software tools and mechanical devices to record data.
2. Provides professional technical service and repair work at customer locations.
3. Executes all documentation required for the customer, and for corporate record and data management.
4. Provides support to other Product Service Specialists as needed.
5. Maintains a clean and safe work environment.
6. Maintains company tools, resources, and spare parts inventory.
7. Manages the customer relationship by effectively explaining the installation, repair, or replacement work being performed.
8. Ensures that payment terms have been complied with prior to service work being performed.

What you will need to succeed:

Education & Qualifications:

• High school diploma or GED.
• Valid drivers’ license and a clean driving record.

Competencies:

• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Professional image, outstanding customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
• Plumbing experience and skills (soldering); plumbing certification a plus.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Physical Requirements:

• Frequent standing, walking, bending and reaching
• Frequent lifting up to 50 pounds and maneuvering up to 100 pounds with a dolly
• Occasional lifting up to 125 pounds.
• Ability to use hand tools and work with small parts.

Why Join Kinetico:

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment and Difference:

Founded in 1970, Kinetico pioneered the development of non-electric, fully automatic water treatment systems. In the years since, we have grown into a global company of independent Kinetico water experts and international distributors serving more than 100 countries. We offer complete water systems that deliver only the highest quality water for general use and drinking. We back every piece of our equipment with industry-leading warranties. Our approach reflects our deep commitment to preserving and conserving fresh water, one of our planet's most precious and endangered natural resources.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.