Customer Service Rep

Basic Function:

Provides Customer/Patient service to all patients of CHC facilities. Responsible for performing a variety of clerical duties relating to the day-to-day operations of the front office. Greet patients in a professional, friendly, hospitable manner. Updating and organizing of information in the patients’ charts. Responding to inquiries and requests from staff personnel

Canyonlands Healthcare is an Equal Opportunity Employer. Please contact HR at 928.645.9675 ext 2212. Applications are required and are available online at www.canyonlandschc.org/ Resumes may be attached to the application but will not be accepted in lieu of a completed application. Successful completion of a background check and drug screen are a prerequisite to employment. Applications are accepted until position is filled.

Minimum Qualifications:

1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. High School Diploma or equivalency

3. Moderate computer skills required with emphasis on accuracy.

4. Ability to read, write and speak English.

5. Ability to meet, communicate and work well with patients. Ability to understand medical terminology. Ability to work with physicians, mid-level providers, clinical support staff, administrative staff and front office staff.

6. Ability to handle problem areas and issues and make decisions as required/appropriate. Ability to work independently with little supervision. Ability to work under stress. Must have good organizational skills.

7. Must be flexible and willing to work evening/overtime/weekends if required/requested.

8. Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of the job: telephone, fax machine, photocopier, personal computer, and calculator.

9. Good interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients, including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.

10. Ability to maintain confidentiality at all times in all situations and follow the laws and intent of the most current HIPAA laws and regulations and Canyonlands’ security and privacy policies.

Preferred Qualifications:

1. Two (2) plus years of directly related experience.
2. Bi-lingual (English/Spanish/Navajo) language skills.
3. Knowledge of Microsoft programs with the ability to effectively communicate using Outlook.