Receptionist - Health

Job Announcement: HR2024:52
Position Title: Receptionist
Advertising: Publicly
Department: Health
Division: Health & Human Services
Immediate Supervisor: Revenue Director
Department Director: Director-Health
Employment Status: Non-Exempt
Position Type: Regular Full–Time
Mandatory Reporter: No
Background Check Required: Yes (data-sensitive)**
Opening Date: Wednesday, April 10, 2024
Closing Date: Wednesday, April 17, 2024 by 5:00 p.m.

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

Overall Objectives of Position
The Receptionist is responsible for maintaining and operating the Tribal Health Facility’s lobby area. Greets and directs all visitors/patients and promptly operates the telephone system. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Receptionist is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable program. The Receptionist is expected to live the Purpose and Values of the Poarch Band of Creek Indians and will go beyond the call of duty.

Primary Responsibilities of the Receptionist

• Answers and forwards phone calls to appropriate individuals and departments disseminating information as needed.
• Greets and assists/directs all visitors/patients in a professional, friendly manner.
• Provides general administrative and clerical support.
• Maintains operations by following policies and procedures; reporting needed changes.
• Provide wheelchair assistance to any patient that presents as a fall risk, both upon entering and exiting the building.
• Makes overhead announcements via the telephone system when necessary.
• Performs other duties as assigned appropriate person.

Day-to-day Responsibilities

• Oversees maintenance of the lobby and entire Atrium area, keeping it clean and organized.
• Responds to inquiries from patients, prospective patients, and visitors in a courteous manner.
• Protects patient confidentiality by making sure Protected Health Information is secured by not leaving PHI in plain sight.
• Locks the front door at the end of each day.
• Keeps abreast of all safety and emergency procedures.
• Responsible for incoming and outgoing mail and delivery packages for the Health Department, sorting in-house mail pieces accordingly.

Education/License/Certification and Experience Requirements

• High school diploma or equivalent required.

Skills Required

• Absolute confidentiality and adherence to HIPAA regulations and the Privacy Act.
• Must be people oriented and relate well to people from diverse backgrounds.
• Demonstrated excellent hospitality and customer service skills.
• Good personal appearance and friendly nature.
• Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Microsoft Office software and etc.
• Ability to work in a high-performance, fast-paced, high-pressure environment.
• Adept at multi-tasking, have unquestionable integrity, with an uncompromising commitment to quality.
• Must be able to work in a team environment and independently.
• Exceptional interpersonal and communication skills, both verbally and in writing.

Additional Requirements

• Ability to work odd and irregular hours, as needed; flexible in regards to accommodating emergency visits as needed.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development and other events.
• Ability to adequately and successfully perform all duties and responsibilities of this position.

Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

Powered by JazzHR

BZIbOwzrky