Experienced Automotive Service Advisor

Job Summary:
Empire Ford is seeking a Full-Time Automotive Service Advisor to join our team in Abingdon, Virginia. Previous experience as a Service Advisor is required. The ideal candidate will have strong customer service skills and a passion for the automotive industry. As a Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our services and fostering strong relationships with them. This role is ideal for someone who is motivated, organized, and has a strong attention to detail.

About:
Empire Ford Lincoln, founded in 1988 is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. We believe our employees are our greatest asset. We're looking for talent to add to our growing team! We love to develop our employees and promote from within. We want to help you build a career without your personal life taking a hit. Day to day life at Empire Ford Lincoln is among the best in the business! Join our team and you'll see why!

Compensation & Benefits:

• Competitive pay
• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short term/long term disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Responsibilities:
• Greet and assist customers with vehicle service inquiries and scheduling appointments
• Respond to customer inquiries and concerns in a timely and professional manner
• Conduct vehicle inspections and identify necessary repairs and maintenance
• Prepare accurate and detailed service estimates for customers
• Communicate repair timelines and updates to customers
• Process customer payments and maintain accurate records of service transactions
• Coordinate with the service team to ensure timely completion of repairs and maintenance
• Keep customers informed of any changes or delays in service
• Follow up with customers to ensure satisfaction with services and address any further concerns
• Maintain a high level of knowledge regarding current and upcoming automotive industry trends and developments
• Adhere to company policies and procedures, including safety regulations, at all times
• Collaborate with team members to ensure a positive and efficient work environment

Requirements:
• High school diploma or equivalent required; post-secondary education in automotive fields is a plus
• Previous experience as a Service Advisor is required
• Knowledge of vehicle maintenance and repairs
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in computer software and systems
• Must be able to work flexible hours, including weekends and evenings
• Valid driver's license and clean driving record

EEOC Statement:
Empire Ford is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We celebrate diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.