Mailroom Clerk

JOB TITLE: Mail Clerk
Bargaining Unit Status: Non-Bargaining Unit
FULL-TIME (hours per week: 40)
ACCESS TO PII, AND/OR ACCESS TO PHI (HIPAA) ☒ Access to CUI ☒ 
EDUCATIONAL QUALIFICATIONS:
High School diploma or GED.
EXPERIENCE QUALIFICATIONS:

• 1 year experience in a mailroom operations facility or comparable setting
• Proficiency with Microsoft Office suite and general computer operation is required.
• Working knowledge of a Mailroom environment is preferred.
• Working knowledge of disability management and awareness.
• Knowledge of the Ability One federal law is preferred.
• Working knowledge of handling classified packages and how to prepare them.
• Working knowledge of answering phones and greeting visitors.
• Ability to operate X-Ray machine.
• Experience with security regulations required for working in a mail room preferred.

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating agency vehicle, have good driving record, valid driver’s license, and/or required level of personal auto insurance.
• Must be able to satisfactorily complete a background check, per company requirements.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation – adequate volume speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
• Superior listening, verbal, and written communication skills.
• Must be able to obtain and maintain a DOD secret level clearance.

IMMEDIATE SUPERVISOR:

• Project Manager (through Lead Mailroom Clerk)

POSITIONS SUPERVISED (or Team Lead responsibilities, if applicable):

• N/A

JOB RESPONSIBILITIES SUMMARY:
Receives, prepares, sorts and distributes mail. Operates mail metering equipment. Prepares documents and keeps records. Performs mailroom operations in an effective, efficient and safe matter, in accordance with the Performance Work Statement requirements, safety regulations, and other applicable guidelines. Maintain daily incoming and outgoing shipment logs.
ESSENTIAL FUNCTIONS:

• Receive, prepare, sort and distribute mail in accordance with the Performance Work Statement (PWS).
• Operate mail metering equipment.
• Prepare documents and keep records in accordance with the PWS.
• Performs mailroom operations in an effective, efficient and safe manner, in strict compliance with all safety and security regulations.

SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:

• Arrive on time and ready to work assigned schedule.
• Provide high level of customer service to all patrons, coworkers, and other interested parties.
• Perform mailroom operations in accordance with (PWS) requirements and site-specific guidelines.
• Take direction, interact, and maintain open communication with supervisor/lead.
• Support the company vision, values, and quality program controls.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate hearing required for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and situations
• Ability to move safely about work area.
• Ability to retrieve items from high and low areas
• Ability to perceive size, discrimination, temperature, shapes, and/or textures
• Physical stamina to work at least 8 hours per day.
• Physically able to lift boxes and packages weighing up to 70 pounds using proper equipment and lifting techniques.

EMOTIONAL CAPACITIES:

• Must be able to change routine in a positive manner.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors on a daily basis.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict and make effective decision even in emergency situations.
• Must be able to exercise good judgment in an effort to maintain a safe work environment.