Service Advisor

Automotive Dealership. We have an immediate opening for a Lead Service Advisor. Franchise Dealership experience is a plus, CDK experience is a big plus. This is a fantastic opportunity for growth; financially and with your career. If you have previous experience as a Service Advisor, please reply to this post so that we can meet and discuss this great opportunity.  

What We Offer

• 401K plan with a match.
• Paid training
• Medical, vision, and dental insurance
• Vehicle purchase plans
• Employee discount
• Life insurance
• Paid time off
• Growth opportunities
• Community involvement
• State of the art facilities
• Busy service department

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Prioritize required services and be prepared to provide options upon request.
• Keep customer informed on completion times, service expenses, and possible changes.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Provide accurate estimates for all the services or repairs recommended.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Service Experience Index scores at or above company standards.
• Interview Customers to capture relative information pertinent to customer concerns
• Maintain good working relationship with factory and foster positive employee relations.
• Utilize Company Scheduling system to support appointment coordinators

Qualifications

• Previous Experience with CDK preferred but not required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Team oriented and self-motivated
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person