Executive Housekeeper

Position: EXECUTIVE HOUSEKEEPER

Reports to: General Manager

Division: Rooms

Department: Housekeeping

Classification: Exempt

SUMMARY:

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Purpose is to provide excellent customer service and anticipate the guest’s needs and exceed their expectations. Monitor and is responsible for the satisfaction of guests in terms of the cleanliness of guest rooms and public areas and the friendliness and service of the Housekeeping staff. Responsible for supervision and control of the Housekeeping Department and related sanitation functions. Other responsibilities include: staff training, inter- department communications, and staff scheduling.

GENERAL RESPONSIBILITIES:

• Provide the highest quality of service to the guest at all times.
• Monitor and ensure compliance with all Guidelines for Operations.
• Maintain guest privacy.
• Initiate and coordinate with maintenance to ensure that maintenance requests are initiated on a timely basis and that property is maintained in a like-new condition.
• Have a thorough knowledge of the property and the community.
• Have a thorough knowledge of the room types and the differences between them.
• Inspect all areas of the hotel (rooms, public space, back of the house, grounds) to ensure sanitation, brand and health standards are met.
• Take monthly inventories and purchase supplies within budgeted guidelines. Ensure that associates have a sufficient amount of necessary supplies.
• Order and receive supplies to maintain appropriate inventory levels.
• Communicate on a timely basis the changes in room status throughout the day.
• Coordinate room cleaning (breakout) to ensure sanitation standards are adhered to.
• Coordinate weekly, quarterly, and yearly cleaning projects, complying with policy.
• Ensure that all guest room keys gathered from vacant rooms are retrieved and secure.
• Ensure quality standards are being maintained in all guest rooms.
• Ensure all equipment is in working order.
• Responsible for control of floor keys issued to housekeepers.
• Responsible for inventory of guest loan items (roll-aways, cribs, microwaves, and refrigerators).
• Ensure that all brand and company standards are maintained.
• Wear proper uniform at all times in accordance with the Company Dress Code.
• Perform audits and inspections as necessary.
• Other duties as assigned, of which the associate is capable of performing.

FINANCIAL RESPONSIBILITIES:

• Input weekly payroll as required and properly store previous week’s time cards. Complete weekly progress report.
• Log and process invoices for payment, including coding, filing and input.
• Responsible for the monthly collecting and allocating of revenues gathered from various vending machines.

LEADERSHIP & MANAGEMENT OF STAFF:

• Manage and coordinate the activities of the Housekeeping staff.
• Interpret job specifications to the Housekeeping staff and assign duties.
• Initiate or suggest plans to motivate associates to achieve work-related goals.
• Monitor Housekeeping department uniform standards.
• Comply with all regulations and guidelines for Human Resource tasks.
• Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
• Establish an effective communication and information system through logs, monthly meetings, coaching and counseling.
• Keep records on associate locker assignments.
• Complete weekly schedule for Housekeeping staff based on service levels and budget guidelines.
• Schedule staff and work according to productivity standards and forecasted occupancy.
• Must properly document all company policy violations by any staff who you supervise as well as the documentation of any and all employee actions taken.
• Promote teamwork and associate morale.
• Analyze and resolve work problems or assist staff in solving work problems.
• Coach and counsel staff to encourage positive behaviors and correct negative behaviors.
• Interview and hire applicants in accordance with company guidelines. Orient and train new employees.
• After training, assist in ensuring staff continues to learn the importance of excellent service.
• Be knowledgeable of associate benefits procedures and administration. Ensure benefits are administered on a timely basis.
• Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level.
• Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
• Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.

SAFETY & SECURITY RESPONSIBILITIES:

• To maximum security for yourself and our guests, please ensure that you do not open any guest room door for a guest, as they would need to go to the front desk, display appropriate identification upon getting another key issued. We are also required to ensure that all occupied guest room doors are never left unsecure when not-attended by an associate of the hotel.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Implement company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis.
• Conduct a monthly department meeting to review safety, security, and any new procedures and solicit input from all associates. Keep detailed minutes and sign-in sheets on file.

QUALIFICATIONS:

• Bachelors Degree – Hospitality/Hotel Management preferred.
• Minimum 3 to 4+ years work experience.
• Computer Knowledge/Skills: MS Office, Inventory Tracking Software preferred.
• Highly focused, have excellent communication skills, be motivated.
• Requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and staff members.
• Professional in appearance and presentation.
• Be able to lift and move items weighing up to 30 lbs.